Frequently Asked Questions (FAQs)

Ordering & Shipping

Q1: How long does it take to process and ship my order?

Processing and shipping timelines may vary depending on the product. Please refer to the product description for specific details related to the item you are purchasing.

Q2: Can I cancel my order after placing it?

No. Once an order is placed, it cannot be cancelled. We kindly request customers to review all product details carefully before completing the purchase.

Q3: What should I do if my delivery is delayed by the courier?

In certain regions, courier partners may take additional time due to logistical challenges, high shipment volumes, or operational constraints. We request your patience, as deliveries may require multiple genuine attempts.

Q4: Can I track my order?

Yes. Once your order is shipped, a tracking number will be shared with you via email or SMS, allowing you to track your shipment in real time

Returns & Refunds

Q5: What is your return policy?

Please refer to our Return & Refund Policy section for detailed information

Q6: What happens if I refuse to accept the product?

If a product is refused without a valid reason or without required video proof, the order will not be eligible for a refund.

In such cases, the customer will be responsible for:

• Return-to-Origin (RTO) charges

• Re-shipment charges, if the customer wishes to receive the product again

Please note: No previously paid charges will be refunded in such cases.

Q7: How long does it take to process a replacement or refund?

Processing timelines are mentioned in our Return & Refund Policy. Please review the policy for complete details.

Product Care & Maintenance

Q8: Will the weight of my Mugdar, Samtola, or Gada change over time?

Yes. As these products are made from natural wood, slight weight variations may occur due to environmental factors such as humidity, temperature, and air exposure. These natural changes do not affect product quality and are not eligible for return or replacement.

Q9: How should I care for my wooden fitness equipment?

We recommend periodically oiling non-polished Mugdar or Samtola, especially in dry conditions. This helps maintain durability, protects the wood, and improves grip during workouts.

Q10: How should I store my Mugdar, Samtola, or Gada?

Store the equipment in a dry, well-ventilated room, away from direct sunlight and extreme temperatures. Avoid keeping it in completely closed spaces to allow natural air circulation and maintain wood quality.

Q11: Will the wood crack over time?

Wood is a natural material and may develop minor surface cracks due to environmental changes such as temperature or humidity. These do not affect strength or safety and are a natural characteristic of wooden equipment.

Q12: Can I use Mugdar outdoors?

Yes, but avoid prolonged exposure to direct sunlight, rain, or moisture. After outdoor use, store the product indoors in a dry, ventilated area.

General

Q13: Can I change my delivery address after placing an order?

Address changes may be possible only before the order is shipped. Once dispatched, changes cannot be guaranteed. Please contact us immediately for assistance.

Q14: What if my product looks different from the images?

As each product is made from natural wood, grain patterns, color tone, and texture may vary slightly. These variations are natural and a mark of authenticity.

Q15: Can women use Mugdar, Samtola, or Gada?

Yes. Our products are suitable for both men and women. Women beginners usually start with lighter weights and progress gradually.

Q16: How can I contact customer support?

For any questions or assistance, you can Call or WhatsApp us at +91 7668725275 during support hours.

Q17: What if I need help after my order has been shipped?

If you require assistance with a shipped order—such as tracking updates or delivery-related queries—please contact us at +91 7668725275.

Q18: Do you offer bulk or wholesale orders?

Yes. For bulk or wholesale inquiries, please reach out to our support team. We’ll be happy to discuss available options.

Q19:Are discounts available on bulk purchases?

Yes. Special pricing may be available for 3 or more units, bulk or wholesale orders. Please contact our support team for details.